![]() ![]() If your router is near a window, in a corner, or behind a TV, these can all lead to issues with your WiFi signal. If you are still having trouble connecting to the internet, the problem may be your router’s location. This will enable the changes to be applied and any connection issues will be fixed. When you are finished with these changes, you should reboot your router and modem. Then find a tab named ‘Power Management’ or ‘Power’ and turn it off. Therefore, you should turn the Power Saving Mode off by logging into the admin page of your router. Your Xfinity router may have issues with some types of internet connections if it is set to ‘Power Saving Mode’. To fix this problem, you need to buy a new splitter from Xfinity.Īdditionally, you should check the Ethernet cables to ensure that they are undamaged, clicked into the ports, and snug. Splitters are another cable problem as it takes one signal and divides it into two which causes issues with the internet connection. Try a different cable if it is still loose, and if it does not work you should contact Xfinity. To fix a coaxial cable, you need to unscrew it from the modem. A loose coaxial cable, which connects the wall outlet and the modem, is the most common problem. If your Xfinity internet keeps cutting out, then your cables could be the issue. However, if you have a Modem/router combo device, you will not have this issue. Therefore, if your modem is older, you may want to skip this step for now until you replace it with a Xfinity compatible modem. If the modem and router are separate, remember that a firmware update can sometimes break their compatibility. Follow the steps to update the firmware.Check for a tab known as ‘Update’, ‘Router Upgrade’, or ‘Firmware’.Log into the admin page of your router.The following are the steps to update your firmware: Your router is controlled by software known as the firmware and like any software, it may have patches and updates. Updating your router’s firmware may be the solution to your disconnected Xfinity internet. If this does not work, then you may need to check if your router needs a firmware update. Or remove/reduce the device that is bringing the interference. If not, you should move your router to a different location in your house. Your router’s 2.4 GHz channel is more prone to interference from the devices mentioned above, therefore, switch to 5 GHz if you can. These may include baby monitors, microwaves, landline wireless phones, Bluetooth devices, or fluorescent lights. If the lights on your router and modem are fine and there is no service outage, then there may be something causing interference in your home. If your area has an outage, Xfinity will give you an estimated time when they bring back the service. ![]() Probably, Xfinity has an outage in your region and you can confirm this by signing in to your account on /support/status. If your entire local area does not have internet, then the lack of internet connection is not due to your router or modem. Blinking blue – device is in WPS pairing mode.Solid red – device has no internet connection.Blinking white – device has unstable internet.Solid white – device is fully operational.On Xfinity devices, the light types and corresponding status are: The LEDs on your router or modem will tell you if there is something wrong when your internet keeps disconnecting. The different lights on your router show various problems. You can follow the steps in order to ensure you quickly find a solution. How to Stop Your Xfinity Internet from Cutting Outīelow we outline 14 steps you can take to prevent your Xfinity internet from disconnecting. When your Xfinity internet is disconnected, it is mostly not an issue with the router device itself, but other reasons such as: Why Does My Xfinity Internet Keep Disconnecting? Next, you can check if there is local outage, update your router firmware, restart or reset your device.īelow, we provide a step-by-step guide on all the solutions you can try to fix the Xfinity network connection issue. If the light is blinking white or solid red, there is an issue with the internet connectivity. To fix the issue, first check the lights on your router and modem to see if they are indicating an issue. The reason why your internet keeps disconnecting can vary from signal issues, loose cables, or service outages.Īlthough annoying, this issue can happen occasionally and should be straightforward to fix. Have you experienced an issue where your Xfinity internet keeps disconnecting? ![]()
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